Refund policy
2 Our King Return & Refund Policy
At 2 Our King, our mission is to create products that inspire, encourage, and remind every person that they are seen, valued, and loved. We want you to be delighted with your purchase. If there is ever a problem with your order, we're committed to working with you to make it right.
Books
Founder's Edition Books
Because each Founder's Edition is individually signed, numbered, and produced in limited quantities, all Founder's Edition sales are final and are not eligible for return or exchange except in cases of manufacturing defects, shipping damage, or fulfillment errors by 2 Our King.
Regular Books
Regular books may be returned within 14 calendar days of the documented delivery date, provided they:
- Are unused
- Are in their original condition
- Are returned in their original packaging
- Include proof of purchase or order number
Returns will not be accepted for books showing signs of use, normal wear, customer damage, or alterations after delivery.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we made an error with the order.
Apparel
Our apparel is custom-printed especially for you when you place your order.
Because of this, we cannot accept returns or exchanges for:
- Ordering the wrong size
- Changing your mind
- Personal preference
- Color preference
- Ordering the wrong product
Please review the size chart carefully before placing your order.
Slight variations in garment measurements within manufacturer tolerances and minor color differences caused by photography, monitor settings, or printing processes are not considered defects.
If your apparel arrives:
- Damaged
- Defective
- Misprinted
- Incorrect
Please contact us within 14 calendar days of delivery by emailing orders@2ourking.com and include:
- Your order number
- Photos of the item
- Photos of the shipping packaging (when applicable)
We'll review your request and, if approved, replace the item or provide another appropriate resolution at no additional cost.
Shipping Damage
If your order arrives damaged during shipping, please notify us within 7 calendar days of delivery by emailing orders@2ourking.com and include:
- Your order number
- Photos of the damaged item
- Photos of the shipping packaging
A product is considered damaged or defective if it contains manufacturing defects, significant physical damage occurring before delivery, printing errors, missing pages, or shipping damage that materially affects its intended use.
Proof of Purchase
To process any return, replacement, or refund request, please include your order number or other proof of purchase.
Refunds
Once your returned item has been received and inspected, we'll notify you by email regarding the status of your request.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process and post the refund.
Refunds for returned merchandise are issued only after the returned item has been received and inspected unless otherwise approved by 2 Our King.
Missing Refunds
If you have not received your refund after approval:
- Check your bank account.
- Contact your credit card company, as refunds may take several business days to appear.
- Contact your bank, as processing times can vary.
If you still have questions, please contact us at orders@2ourking.com.
Return Shipping
Unless an item is defective, damaged, or we made an error with your order, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
We recommend using a trackable shipping service for returned items. We cannot guarantee receipt of returned merchandise that is not shipped using a trackable method.
Incorrect Shipping Address
Please verify your shipping address before placing your order.
Orders returned due to an incorrect or incomplete shipping address provided by the customer may incur additional shipping charges before they can be resent.
Orders refused at delivery may be treated as returns. Original shipping charges are non-refundable.
Order Cancellations
Orders may be canceled before shipment.
Apparel orders are produced on demand; thus, once an order has entered production or has shipped, it cannot be canceled and will be subject to this Return & Refund Policy.
Partial Returns
If an order contains multiple products, refunds or replacements may apply only to the affected item(s) unless otherwise determined by 2 Our King.
Shipping Delays
While we work hard to fulfill every order promptly, delivery dates are estimates.
2 Our King is not responsible for shipping delays caused by weather, natural disasters, labor disruptions, carrier delays, or other events beyond our reasonable control.
Limitation of Liability
To the fullest extent permitted by law, 2 Our King's liability for any claim relating to a purchase is limited to the purchase price of the affected product.
Nothing in this policy limits rights that cannot be excluded under applicable consumer protection laws.
Governing Law
This Return & Refund Policy is governed by the laws of the State of Illinois.
Questions
If you have any questions about your order or this policy, we're here to help.
Email: orders@2ourking.com
Thank you for supporting 2 Our King. Every purchase helps us place meaningful, hope-filled resources into the hands of children, families, churches, and communities.